Widerrufsrecht

Return & Refund Policy

Returns

We accept returns within 30 days of delivery for standard (non-custom) products.

To be eligible for a return:

  • the item must be unused and in the same condition as received

  • in its original packaging

  • with proof of purchase

To request a return, contact us at sales@lasartify.com.
Returns sent without prior approval will not be accepted.

Return address:
Antoniuslaan 30, 5921KD, Venlo , Netherlands

Once your return is approved, we’ll provide instructions for shipping.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Custom & Made-to-Order Products (Important)

Because we specialize in custom acrylic logos and made-to-order designs, these items are non-returnable and non-refundable, including:

  • personalized logos

  • custom dimensions, colors, materials or mounting options

  • products made based on customer-approved designs

Please double-check all details before confirming your order.
If you’re unsure, contact us before production starts — we’re happy to help.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

  • damaged

  • defective

  • or incorrect

Contact us within 48 hours of delivery at sales@lasartify.com, including photos of:

  • the product

  • the packaging

  • the shipping label

We’ll assess the issue and offer a replacement or refund where appropriate.

Exchanges

We do not offer direct exchanges.
If your item is eligible for return, the fastest option is:

  1. return the original item

  2. place a new order separately

Sale Items & Gift Cards

Sale items and gift cards are non-refundable.

EU 14-Day Cooling-Off Period

For orders shipped within the European Union, customers have the right to cancel or return non-custom products within 14 days, without providing a reason.

This right does not apply to custom-made or personalized products, in accordance with EU consumer law.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

Approved refunds are processed to the original payment method within 10 business days.
Please note that banks or payment providers may take additional time to complete the transaction.

If more than 15 business days have passed since approval, contact us at sales@lasartify.com

Questions?

We’re humans, not robots 🙂
If you’re unsure whether your product qualifies for return, just email us at sales@lasartify.com before sending anything back.